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Warner Home Comfort, LLC
1571 Canton Road NW, Carrollton, OH 44615
Driller Score
5/10
Reviews
50
County
Carroll
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 5/10
Speed 7/10
Cost 4/10
Work Quality 4/10
Executive Summary
Warner Home Comfort receives mixed reviews, with praise for quick response times and some polite technicians. However, significant concerns are raised regarding incorrect diagnoses, failure to resolve core issues, and charging for unsuccessful attempts. Customer service is also criticized for being rude and unprofessional when addressing complaints.
Pros
- Quick response times for service calls (e.g., next day service, came right away).
- Some technicians are described as knowledgeable, nice, and polite.
- Successful resolution of specific plumbing issues (e.g., septic blockage, clogged drains).
Observations
- The business operates a parts counter in addition to providing home comfort services.
Cons
- Incorrect diagnoses leading to potentially unnecessary and costly recommendations (e.g., recommending digging up a basement for a broken toilet).
- Failure to fix core problems despite multiple attempts, with customers still being charged for unresolved issues.
- Instances of extremely rude, unprofessional, dismissive, and combative customer service when complaints are raised.
- Charging for unsuccessful service attempts or incorrect diagnoses.
- Issues with the parts counter, including difficulty finding parts, slow processing, providing wrong advice, and wrong parts.
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