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Tom Kuhns WD
55 Paradise Rd, Farmville, VA 23901
Driller Score
4.5/10
Reviews
14
County
Undefined-99
USDA Grants
Unknown
AI Review Analysis
Driller Score: 4.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 5/10
Speed 4/10
Cost 4/10
Work Quality 5/10
Executive Summary
Tom Kuhns WD demonstrates highly inconsistent service quality. While some clients praise excellent, timely, and professional handling of challenging closings, others report severe issues including extreme delays, unresponsiveness, rude staff, and taking payment for services that were never delivered, leading to significant client frustration and financial costs.
Pros
- Handled home closings well and made clients feel welcome.
- Provided timely and concise service in some instances.
- Terri Atkins Wilson, P.C., received high praise for excellent work on challenging closings, described as upbeat and community-engaged.
Cons
- Extreme delays in closing processes (e.g., 12-day delay for a simple cash purchase).
- Lack of communication, including unreturned calls and being 'ghosted' for a month after paying for a consultation.
- Rude front desk staff.
- Took money for consultations without delivering the promised service (e.g., drawing up a contract).
- Lied about document mailing dates.
- Unprofessional handling of closings, with claims that other parties did most of the work.
- Caused clients additional time and money due to delays and non-performance.
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