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Tom Hiatt's Plumbing and Excavating Services Co. LLC

217 A Stanford Pkwy., Findlay, OH 45840
Driller Score
8/10
Reviews
55
County
Hancock
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 8/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 7/10
Speed 9/10
Cost 9/10
Work Quality 7/10

Executive Summary

Tom Hiatt's Plumbing and Excavating Services Co. LLC generally receives high praise for its prompt, efficient service, reasonable pricing, and professional staff. However, one significant negative experience highlighted issues with poor plumbing design, incomplete work, and the owner's refusal to take responsibility for problems created by their service.

Pros
  • Consistently prompt and efficient service, including quick emergency responses and same-day appointments.
  • Reasonable and transparent pricing.
  • Professional, polite, and trustworthy staff, particularly Wade and Annette.
  • Demonstrates proactive problem-solving and attention to safety (e.g., raising power points, suggesting future self-fixes).
  • Capable of handling diverse services including plumbing, HVAC, and excavating.
Cons
  • One instance of critical work quality failure, including poor plumbing design leading to freezing pipes and incomplete project work (vent stack).
  • Owner demonstrated a lack of accountability and poor customer service by blaming the customer and refusing to rectify issues caused by their work.

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Contact Tom Hiatt's Plumbing and Excavating Services Co. LLC

(800) 800-8000
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