US Well Drillers
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Tom H Shelton Well Drilling & Pump Service

6200 N COUNTY RD WEST, Odessa, TX 79764
Driller Score
6.25/10
Reviews
4
County
ECTOR
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 6.25/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 6/10
Speed 9/10
Cost 5/10
Work Quality 5/10

Executive Summary

This business receives highly polarized feedback. While some customers praise its exceptional speed, professionalism, and quality work, including flexible payment options, others accuse it of being a 'scam artist' who attempts to overcharge and allegedly tampers with wells.

Pros
  • Professional and on time service.
  • Highly responsive and quick completion of work (e.g., next day, less than 24 hours, less than a week for major installations).
  • High quality and durable work, including effective installations (e.g., well pump, concrete slab, well house, heater) with no issues reported for years.
  • Fair pricing and no price gouging.
  • Exceptional customer service, including empathy and flexible payment terms (allowing customers to wait for insurance payment).
Observations
  • Customers found the service through referrals.
  • External factors like power outages can affect well operation.
Cons
  • Accusations of being a 'scam artist'.
  • Allegedly trying to charge more money than initially agreed upon after payment.
  • Claim of an employee tampering with a well after payment refusal to force a callback and additional charges.

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Contact Tom H Shelton Well Drilling & Pump Service

5173762339
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