US Well Drillers
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Thomas D Skinner Well Drilling & Pump Service

2300 W MOSLEY LOOP, Alpine, TX 79830
Driller Score
5.75/10
Reviews
19
County
BREWSTER
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.75/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 4/10
Speed 5/10
Cost 6/10
Work Quality 8/10

Executive Summary

Thomas D Skinner Well Drilling & Pump Service exhibits highly inconsistent performance. While some customers experience exceptional speed and quality of work once service is initiated, a significant number report a complete failure to receive any response or follow-up, leading to extreme frustration and a perception of unprofessionalism.

Pros
  • Exceptional speed of service delivery for engaged projects, with one customer reporting service within hours.
  • High quality of work and project care for completed projects, leading to strong recommendations.
  • Positive customer interactions once service is successfully initiated.
Observations
  • Cost of services is not mentioned in the provided reviews, preventing an assessment of pricing.
Cons
  • Frequent and severe issues with initial customer contact and follow-up, including multiple unreturned calls and emails over several months.
  • Complete lack of response to callback requests for some potential customers, leading to lost business.
  • Perceived as unprofessional due to unfulfilled promises and non-communication, causing significant frustration.

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