SOMERSET WELL DRILLING CO INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Somerset Well Drilling receives high praise for their expertise, work quality, and long-term reliability, often resolving issues where others failed and providing good value compared to competitors. However, the company faces criticism regarding specific billing practices, particularly for travel time, and a severe negative experience related to warranty and perceived "shady" charges.
- Excellent work quality, attention to detail, and professionalism, leaving sites clean.
- Highly knowledgeable and effective in diagnosing and fixing complex well issues, even when other professionals failed.
- Demonstrated long-term reliability of installations (e.g., 15 years without issues).
- Responsive customer service with quick callbacks and efficient scheduling for urgent issues.
- Competitive pricing and good value compared to other quotes received.
- Friendly and punctual crews.
- Initial well drilling and hookup involved a multi-day process, which is typical for such projects.
- Severe criticism regarding specific billing practices, particularly high charges for travel time (e.g., charging for travel to and from the site separately).
- One customer described the company as "TERRIBLE" and "shady" due to a warranty dispute and perceived unfair billing.
- An instance of company drivers exhibiting poor driving behavior was reported.
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