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Roto-Rooter Services Company
9490 Byers Rd., Miamisburg, OH 45342
Driller Score
5.75/10
Reviews
3087
County
Montgomery
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 5.75/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 7/10
Speed 5/10
Cost 5/10
Work Quality 6/10
Executive Summary
Roto-Rooter receives mixed reviews, with some customers praising professional, friendly, and fast on-site service for successful repairs. However, a significant negative experience highlights severe issues with scheduling, follow-up, poor work quality leading to recurring leaks, high costs for failed repairs, and unhelpful customer service that blamed the client.
Pros
- Professional and friendly technicians.
- Efficient and fast on-site repair work.
- Successful resolution of some plumbing issues.
Cons
- Significant delays and missed appointment windows for service.
- High cost for work that subsequently failed, leading to poor value for money.
- Poor work quality resulting in recurring leaks and potential secondary damage (e.g., mold).
- Unresponsive and unhelpful customer service, including blaming the customer and denying responsibility for faulty work.
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