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ROBERT D MCKINLEY
13485 MOUNTAIN RD, GLEN ALLEN VA 23059
Driller Score
5.5/10
Reviews
10
County
Henrico
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 5.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 5/10
Speed 7/10
Cost 6/10
Work Quality 4/10
Executive Summary
The business receives highly polarized feedback, with some customers praising their accommodating, polite, and caring service during difficult times. However, other experiences highlight significant issues with unprofessional staff behavior, disrespectful comments, and poor facility maintenance including dark parking lots and lack of standard amenities like a sign-in book.
Pros
- Accommodating, polite, and caring staff.
- Services were provided as requested.
Observations
- Cost is not mentioned in the reviews.
Cons
- Rude and unprofessional staff behavior.
- Disrespectful comments made about the deceased.
- Inappropriate staff attire (t-shirt and jeans).
- Poor facility lighting (dark sign, dark parking lot) leading to safety concerns.
- Absence of a sign-in book at a viewing.
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