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PRIME PUMP & WELL INC
PO BOX 219, DAHLONEGA, GA 30533
Driller Score
7.25/10
Reviews
69
County
Lumpkin
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 7.25/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 7/10
Speed 6/10
Cost 9/10
Work Quality 7/10
Executive Summary
PRIME PUMP & WELL INC is highly regarded for its affordability and the quality of its completed work, with customers often noting significant cost savings and effective solutions. However, the company exhibits severe inconsistency in customer service and responsiveness, marked by instances of job abandonment and prolonged communication failures for some clients.
Pros
- Excellent affordability and value, with customers reporting significant cost savings.
- High quality of work when completed, including effective problem-solving.
- Praised for honesty and being a 'best service company' by some.
- Some experiences highlight fast service.
Observations
- One instance of initial delay in resolving a water issue, though it was eventually fixed.
Cons
- Severe inconsistency in customer service, including job abandonment and complete lack of communication (unanswered calls, unreturned calls, being sent to voicemail for months).
- Significant delays and unreliability in scheduling and completing jobs for some customers.
- Failure to finish a started job, leading to a major customer complaint.
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