US Well Drillers
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PHARES FRY WELL DRILLING & PUMP SVC INC

216 VIRGINVILLE RD, Hamburg PA 19526
Driller Score
4.25/10
Reviews
22
County
Berks
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 4.25/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 4/10
Speed 4/10
Cost 6/10
Work Quality 3/10

Executive Summary

PHARES FRY WELL DRILLING & PUMP SVC INC exhibits a stark dichotomy in service quality: while highly praised for prompt, professional, and effective well pump and wiring repairs, their new well drilling services are severely criticized. Drilling projects are plagued by extreme delays, poor communication, alleged incompetence leading to incomplete work, and property damage.

Pros
  • Technicians are often described as friendly, professional, knowledgeable, and efficient.
  • Quick response times and effective repairs for well pump and wiring issues, even for emergencies.
  • Ability to diagnose and fix problems quickly.
  • Good explanation of repairs and options by technicians.
Observations
  • Cost information is not available in the provided reviews.
Cons
  • Extreme and prolonged delays (up to 7 months) for new well drilling projects, often with repeated excuses about equipment being 'down'.
  • Abysmal customer service for drilling projects, including lack of communication, unreturned calls, and a rude receptionist.
  • Incompetence in new well drilling, leading to stuck equipment, incomplete jobs, property damage (sludge, discolored water), and leaving a mess.
  • Misdiagnosis or sending unqualified personnel for initial assessments.
  • Customers advised to 'look for someone else' by staff.

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Contact PHARES FRY WELL DRILLING & PUMP SVC INC

(610) 562-8800
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