The Waterway II, Inc.
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
The Waterway II, Inc. receives highly polarized reviews. While some customers praise their quick service, knowledgeable staff, and effective water treatment solutions, others report severe and persistent issues, including faulty installations, unresolved water quality problems over several years, and being unfairly charged for the company's mistakes.
- Quick response and job completion times.
- Knowledgeable and friendly staff.
- Effective water treatment leading to significant quality improvement for some customers.
- Reasonably priced service and accurate estimates for some customers.
- Maintains water conditioners for existing customers.
- Persistent and unresolved water quality issues (e.g., brown water) over multiple years and repeated visits.
- Installation of faulty equipment (e.g., faulty tank).
- Charging customers for new parts and labor to fix their own installation errors.
- High costs ('arm and a leg') for unresolved problems.
- Poor communication and explanation of issues to customers.
- Perceived incompetence or attempts to 'pull one over' on customers.
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EPA Contamination Alerts in Area
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 11/01/2025: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 11/01/2025: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 05/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 05/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.