O'Neill Plumbing and Heating Inc.
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
O'Neill Plumbing and Heating Inc. is frequently lauded for its professional, high-quality work and exceptional responsiveness in urgent situations. However, customer experiences are inconsistent, with some clients encountering significant communication breakdowns, unreturned calls, and defensive attitudes when issues arise or follow-up is needed.
- Professional, courteous, and friendly staff.
- Highly responsive and accommodating for urgent or emergency situations, often fitting customers in quickly.
- Delivers excellent work quality, including complex installations and effective problem-solving (e.g., fixing sulfur smell).
- Often provides reasonable rates.
- Many customers express strong loyalty and recommendations for all plumbing and heating needs.
- Service experience can be 'hit or miss' depending on the interaction and specific timing.
- Inconsistent communication, including unreturned calls and messages.
- Poor follow-up on unresolved issues, with some customers reporting problems not being fixed and no subsequent service.
- Instances of defensive or unprofessional customer service, including 'nasty voicemails' and dismissive attitudes when complaints are raised.
- Perception of being 'all about the money' in some negative interactions.
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EPA Contamination Alerts in Area
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 04/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 04/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 10/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 10/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 07/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 12/01/2021: Lead and Copper Rule (Lead and Copper Rule)
- 05/01/2021: Nitrate (Nitrate Rule)
- 06/01/2025: Revised Total Coliform Rule (Revised Total Coliform Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.