Morrison Excavating, Inc. DBA Morrison Geothermal
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Morrison Excavating, Inc. DBA Morrison Geothermal receives mixed reviews, with some customers praising their responsiveness, courteous service, and quality installations. However, a significant number of customers report severe issues including poor installation quality, undisclosed fees, overcharging, and billing disputes for their own errors, leading to an inconsistent customer experience.
- Responsive and quick service for some customers (same-day calls, fast installations).
- Courteous and kind staff reported by some.
- Successful and 'great job' installations for new systems.
- Good maintenance and response to problems for some customers.
- Some customers approved estimates without specific comment on cost, implying acceptability.
- Severe installation issues reported (unit too large, humidifier not wired, supply duct falling out).
- Undisclosed mileage fees and bills significantly higher than quoted.
- Billing disputes for service calls that customers believed should be covered under warranty or due to poor installation.
- Lack of accountability for installation errors, leading to legal action (magistrate).
- Poor communication, including ignored emails and failure to disclose important operational details (e.g., unit reset after power outage).
- Slow repairs due to lack of stocked replacement parts, leading to increased energy costs for customers.
- Perception of being 'insanely greedy' and not caring about customers after payment.
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