Hanson Well Drilling & Pump Co., Inc.
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Hanson Well Drilling & Pump Co., Inc. receives highly polarized reviews, excelling in prompt and professional pump repair services but facing severe criticism for its well drilling operations. While pump services are praised for speed and quality, well drilling projects are marred by allegations of 'bait and switch' pricing, unauthorized work, and threatening customer service tactics.
- Prompt and fast response times for emergency pump services, often same-day or next-day.
- Technicians are described as friendly, knowledgeable, respectful, and efficient during pump repairs.
- Work for pump services is noted as clean and effective, resolving issues quickly.
- Offers a human answering service available at any hour for service calls.
- The ultimate quality or performance of the drilled wells themselves is not definitively praised or condemned across reviews, though one mentioned a 'trickle of water'.
- Allegations of 'bait and switch' pricing and unauthorized drilling depth, leading to significant cost overruns without client approval.
- Rude, unethical, unprofessional, and threatening customer service from management, including threats of property liens for disputed charges.
- Lack of transparency and communication regarding drilling process, depth, and cost adjustments.
- Concerns raised about the company's overall values, morals, and standards, particularly in the well drilling division.
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EPA Contamination Alerts in Area
- 10/01/2024: Arsenic (Arsenic Rule)
- 10/01/2024: Arsenic (Arsenic Rule)
- 01/01/2021: Arsenic (Arsenic Rule)
- 01/01/2021: Arsenic (Arsenic Rule)
- 01/01/2021: Arsenic (Arsenic Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 08/01/2022: Groundwater Rule (Ground Water Rule)
- 07/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 07/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.