Guilderland Pump Sales & Service Inc.
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Guilderland Pump Sales & Service Inc. is highly praised for its expert work quality, fair pricing, and generally fast, responsive service, often exceeding customer expectations. However, one significant negative review highlights issues with availability and poor customer service attitude when immediate assistance could not be provided.
- Expert knowledge and advice, leading to effective and reliable solutions for well and pump issues.
- Consistently fast response times and quick problem resolution, even on short notice or during holidays.
- Pricing is consistently described as fair, reasonable, and often lower than expected.
- Friendly and dependable staff (Tony and Kathy), fostering long-term customer loyalty.
- Inconsistent availability, leading to significant wait times for some customers when immediate service is needed.
- Instances of poor customer service and rude attitudes when unable to provide immediate service, including hanging up on a customer.
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EPA Contamination Alerts in Area
- 01/01/2021: Nitrate (Nitrate Rule)
- 01/01/2021: Nitrate (Nitrate Rule)
- 01/01/2021: Nitrate (Nitrate Rule)
- 01/01/2023: Groundwater Rule (Ground Water Rule)
- 01/01/2023: Groundwater Rule (Ground Water Rule)
- 01/01/2023: Groundwater Rule (Ground Water Rule)
- 03/01/2023: Groundwater Rule (Ground Water Rule)
- 03/01/2023: Groundwater Rule (Ground Water Rule)
- 01/01/2022: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2022: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2022: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 01/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 09/01/2022: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
- 01/01/2022: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.