US Well Drillers
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Glen Martin Inc DBA Martin Plumbing & Heating

3908 Waverly Rd, Owego NY 13827
Driller Score
7/10
Reviews
46
County
Tioga
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 7/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 6/10
Speed 7/10
Cost 8/10
Work Quality 7/10

Executive Summary

Glen Martin Inc DBA Martin Plumbing & Heating offers an inconsistent customer experience, with highly praised field technicians contrasting sharply with a rude receptionist and poor follow-up. While the company excels at rapid response for urgent issues and delivers high-quality work in many instances, there are significant concerns regarding the consistency of work quality and value for money when issues are not resolved effectively.

Pros
  • Responsive and quick scheduling for urgent issues (e.g., gas leak, furnace breakdown).
  • Professional, kind, patient, and knowledgeable field technicians.
  • Effective and thorough repairs for specific problems (e.g., gas line replacement, furnace fixes).
  • Long-term customer loyalty and satisfaction for consistent service over many years.
Cons
  • Extremely rude and unprofessional receptionist.
  • Inconsistent work quality, including instances of repairs failing, leaks, and incomplete installations.
  • Poor follow-up and repeated visits without resolution for some issues.
  • Perception of lack of care for customer satisfaction and focus on money over results.
  • Concerns about inexperienced workers leading to 'half-assed' work.

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EPA Contamination Alerts in Area

MOUNTAINVIEW MHP
Total health violations (last 5 years): 2
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)

* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.

Contact Glen Martin Inc DBA Martin Plumbing & Heating

(607) 687-1295
Verified via Google Places & State Databases.
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