US Well Drillers
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Frey Well Drilling Inc.

11565 Broadway, Alden NY 14004-9533
Driller Score
5.8/10
Reviews
13
County
Erie
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.8/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 6/10
Speed 5/10
Cost 5/10
Work Quality 7/10

Executive Summary

Frey Well Drilling Inc. presents a mixed customer experience, with some clients commending their quick response, proactive service, and quality work. Conversely, a detailed negative review points to severe issues including extensive delays, unexplained high costs, poor communication, and rude customer service, compounded by concerns over employee treatment. This indicates inconsistency in service delivery and customer satisfaction.

Pros
  • Quick response and service in some instances
  • Willingness to go above and beyond for customer needs
  • Offering multiple options and working with current situations
  • Good work quality and clean installations in several cases
  • Good value for money reported by some customers
  • Positive customer interactions in some cases
Observations
  • Initial positive experience led to repeat business for one customer
Cons
  • Extreme delays and repeated no-shows for scheduled work
  • Significantly high and unexplained pricing for services
  • Poor communication and broken promises
  • Rude and unhelpful customer service, including management attitude
  • Problems with installed systems (e.g., relief valve issues)
  • Owner mistreating employees
  • Lack of transparency and accountability regarding billing

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EPA Contamination Alerts in Area

CHAFFEE WATER CO
Total health violations (last 5 years): 2
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
SUBURBAN ADULT SERVICES INC
Total health violations (last 5 years): 2
  • 11/01/2025: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 11/01/2025: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
CREEKSIDE M.H.P.
Total health violations (last 5 years): 6
  • 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 01/01/2024: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 05/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 05/01/2023: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
BIG TREE MOBILE HOME PARK
Total health violations (last 5 years): 3
  • 08/01/2022: Groundwater Rule (Ground Water Rule)
  • 08/01/2022: Groundwater Rule (Ground Water Rule)
  • 08/01/2022: Groundwater Rule (Ground Water Rule)
VILLAGER APARTMENTS
Total health violations (last 5 years): 3
  • 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)
  • 05/01/2021: Stage 1 Disinfectants and Disinfection Byproducts Rule (Stage 1 Disinfectants and Disinfection Byproducts Rule)

* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.

Contact Frey Well Drilling Inc.

(716) 937-7977
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