Foley's Pump Service
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Foley's Pump Service receives high praise for its work quality, technical expertise, and effective solutions for complex water systems, with many customers reporting excellent results and knowledgeable technicians. However, the company struggles significantly with customer service and scheduling, marked by reports of miscommunication, lost information, long wait times, and instances where problems were not resolved despite charges, leading to a polarized customer experience.
- High quality of work, resulting in improved water pressure and effective filtration systems.
- Technicians are described as professional, knowledgeable, friendly, and patient, providing thorough explanations.
- Ability to provide expert solutions for complex water system issues, including diagnostics and innovative problem-solving.
- Some customers experienced quick and efficient service and easy scheduling.
- Identified and resolved issues leading to long-term cost savings (e.g., inefficient well pump).
- Significant decline in customer support for some long-term customers, including miscommunication and inability to access service history.
- Issues with scheduling, including multiple reschedules, long wait times for appointments, and no-shows.
- Instances of being charged for services that did not resolve the underlying problem.
- Failure of installed filtration systems to work effectively in some cases.
- Unwillingness to service existing systems due to administrative issues (e.g., canceled appointments).
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EPA Contamination Alerts in Area
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 01/01/2025: Groundwater Rule (Ground Water Rule)
- 01/01/2025: Groundwater Rule (Ground Water Rule)
- 01/01/2025: Groundwater Rule (Ground Water Rule)
- 01/01/2025: Groundwater Rule (Ground Water Rule)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 05/29/2023: Lead and Copper Rule (Lead and Copper Rule)
- 05/29/2023: Lead and Copper Rule (Lead and Copper Rule)
- 05/29/2023: Lead and Copper Rule (Lead and Copper Rule)
- 05/29/2023: Lead and Copper Rule (Lead and Copper Rule)
- 10/15/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 10/15/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 10/15/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 10/15/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.