Cleveland Plumbing & Heating Inc.
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Cleveland Plumbing & Heating Inc. consistently delivers high-quality, expert work, often solving complex issues with efficiency. Their customer service is largely exceptional, with staff frequently going above and beyond, though one interaction regarding billing was less positive. Customers generally perceive the service as excellent value, despite a minor concern about billing practices.
- Exceptional customer service from most staff, including Scott, Dave, Jaylyn, and Mikey.
- High-quality, expert, and thorough work, often solving unique or complex issues.
- Prompt arrival and efficient completion of tasks.
- Strong perceived value for money ("worth every penny").
- Responsiveness and professionalism.
- Provides detailed pricing for repairs.
- Offers a 1-year warranty on work.
- One instance of a customer feeling overcharged for administrative/paperwork time after work completion.
- One instance of a customer service representative (Lauren) being perceived as short or unhelpful regarding a billing query.
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EPA Contamination Alerts in Area
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 04/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 04/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 10/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 10/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 07/01/2022: Combined Radium (-226 and -228) (Radionuclides and Revised Rad Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 03/31/2022: Lead and Copper Rule (Lead and Copper Rule)
- 12/01/2021: Lead and Copper Rule (Lead and Copper Rule)
- 05/01/2021: Nitrate (Nitrate Rule)
- 06/01/2025: Revised Total Coliform Rule (Revised Total Coliform Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.