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MORRISON EXCAVATING INC
63 GAMBERS CORNER RD, DUNCANNON PA 17020
Driller Score
6.5/10
Reviews
27
County
Perry
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 6.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 6/10
Work Quality 5/10
Executive Summary
Morrison Excavating Inc. receives mixed reviews, with some customers praising their quick response, diagnostic skills, and integrity in avoiding unnecessary upsells. However, significant concerns arise regarding installation quality, lack of parts stocking for repairs, and warranty issues, leading to ongoing problems and unexpected costs for other customers.
Pros
- Quick response and diagnosis for existing customers.
- Technicians are knowledgeable, friendly, and informative.
- Demonstrates integrity by not upselling and providing honest assessments.
- Effective troubleshooting, avoiding unnecessary replacements.
- Trustworthy for regular maintenance.
Observations
- Some delays in getting parts for repairs, leading to extended use of emergency heat.
Cons
- Poor installation quality leading to ongoing issues (e.g., unit too large, wiring errors, ducts falling off).
- Lack of warranty coverage for issues stemming from poor installation.
- Billing for service calls that customers believe should be covered.
- Failure to stock common replacement parts, causing long repair delays and increased utility costs.
- Unit requiring manual reset after every power outage due to installation issues.
- Perceived lack of care for customers after initial installation and payment.
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