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MORGAN WELL DRILLING
126 PLEASANT RD, GRIFFIN, GA 30224
Driller Score
7.75/10
Reviews
63
County
Spalding
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 7.75/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 7/10
Speed 7/10
Cost 8/10
Work Quality 9/10
Executive Summary
Morgan Well Drilling demonstrates strong capabilities in well repair and drilling quality, often providing prompt and effective solutions. However, there is a notable inconsistency in customer communication and project management, with one instance highlighting severe delays and a complete breakdown in updates, which significantly impacted the customer's experience.
Pros
- Effective and timely well repairs, including same-day fixes.
- Knowledgeable and skilled technicians who resolve issues effectively.
- Good initial customer service, including detailed answers to questions and willingness to resolve issues.
- No complaints regarding the cost of services.
Observations
- Initial customer interactions can sometimes be challenging, but the company has shown a willingness to resolve them.
Cons
- Severe lack of communication and updates on ongoing projects, leading to significant delays (e.g., 8 weeks with no well).
- Poor project management, including equipment left on property for extended periods without progress.
- Damage to customer property (driveway) during operations.
- Office staff reportedly unaware of significant project issues, indicating internal communication problems.
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