MIDWAY ELECTRIC INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
The reviews for Midway Electric Inc. present a stark contrast, with one highly detailed account of severe dissatisfaction overshadowing two brief positive remarks. The negative review highlights systemic issues including consistently poor work quality, significant delays, lack of communication, refusal to rectify mistakes, and unethical billing practices. While some customers reported 'great people' and 'great service,' the comprehensive failures described by the dissatisfied customer indicate a significant risk for potential clients.
- Some customers found the people to be 'great'.
- Some customers reported 'great service'.
- Services include electrical and pumps.
- Consistently poor work quality, including incorrect wiring, non-functional outlets/GFCIs, and failure to meet local codes.
- Significant project delays and multiple return visits for the same issues.
- Extremely poor customer service, characterized by unresponsiveness, broken promises for callbacks, evasiveness from management, and rudeness.
- Refusal to take responsibility or apologize for mistakes, and failure to stand behind their work.
- Unethical billing practices, including demanding payment for incomplete/faulty work and charging for fixing their own errors.
- Lack of written estimates.
- Ignoring customer requests (e.g., not wanting to deal with a specific electrician).
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