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Michigan Well and Pump LLC
8468 MacArthur Rd., Saranac, MI 48881
Driller Score
7.5/10
Reviews
56
County
Ionia
USDA Grants
Unknown
AI Review Analysis
Driller Score: 7.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 8/10
Cost 6/10
Work Quality 8/10
Executive Summary
Michigan Well and Pump LLC, particularly Justin, is highly praised for its exceptional speed, responsiveness, and professional customer service, often going above and beyond to resolve urgent well issues. While work quality is consistently good, there was one instance of a follow-up issue that was eventually rectified after customer prompting.
Pros
- Exceptional speed and responsiveness, including after-hours calls and quick job completion.
- High-quality work, effectively resolving well issues and preventing larger problems.
- Strong customer service, characterized by kindness, professionalism, empathy, and clear communication.
- Willingness to go "above and beyond" for customers.
Observations
- Cost is not mentioned in any reviews, making it difficult to assess.
- One instance of a follow-up issue (old tank removal) that was eventually resolved.
Cons
- Initial failure to follow through on a commitment (picking up an old tank) which required a negative review to prompt resolution.
Estimate Drilling Costs & Tank Sizing
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Required Flow Rate
0 GPM
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Est. Drilling Cost
$0
Based on $45/ft national avg