Metro Maintenance Inc
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Metro Maintenance Inc. receives mixed reviews, with customers praising the professionalism and knowledge of some technicians and quick resolution for certain issues. However, significant concerns arise from inconsistent customer service, including rude phone interactions and a lack of follow-up, as well as severe billing discrepancies, overcharging, and charges for unperformed work.
- Professional and knowledgeable technicians (e.g., Mickey, Donnie).
- Quick response and installation for urgent issues (e.g., water heater, HVAC).
- Dedicated staff who ensure job completion.
- Some customers felt treated like family.
- Initial phone booking experience was positive for one customer.
- Plumbers were courteous in one instance despite other issues.
- Significant billing issues: overcharging (2x quote, 2x time), non-itemized bills, charges for unperformed work.
- Inconsistent customer service: rude phone staff, lack of follow-up, long delays for itemized bills.
- Punctuality issues (3 hours late).
- Capacity issues leading to service delays and cancellations.
- Use of an unlicensed technician.
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EPA Contamination Alerts in Area
- 01/01/2023: ETHYLENE DIBROMIDE (Synthetic Organic Chemicals)
- 01/01/2023: ETHYLENE DIBROMIDE (Synthetic Organic Chemicals)
- 01/01/2023: ETHYLENE DIBROMIDE (Synthetic Organic Chemicals)
- 01/01/2023: ETHYLENE DIBROMIDE (Synthetic Organic Chemicals)
- 04/01/2023: ETHYLENE DIBROMIDE (Synthetic Organic Chemicals)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 04/01/2023: Nitrate (Nitrate Rule)
- 04/01/2023: Nitrate (Nitrate Rule)
- 04/01/2023: Nitrate (Nitrate Rule)
- 04/01/2023: Nitrate (Nitrate Rule)
- 04/01/2023: Nitrate (Nitrate Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.