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MCKAY & GOULD DRILLING, INC.
267 TAGGART RD, Darlington PA 16115
Driller Score
5.5/10
Reviews
13
County
Beaver
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 5.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 4/10
Speed 4/10
Cost 6/10
Work Quality 8/10
Executive Summary
MCKAY & GOULD DRILLING, INC. receives mixed reviews, highlighting significant inconsistencies in customer service, including reports of unprofessional conduct and poor responsiveness. While the quality of their work, particularly water softener installation, is praised, issues with follow-up and post-payment attitude are notable concerns.
Pros
- High quality of work, specifically for water softener installation.
- Some customers experienced courteous and professional service.
- Demonstrated customer loyalty from at least one long-term client.
Observations
- Cost is not a prominent theme in the reviews, suggesting it's neither a major positive nor negative point.
Cons
- Inconsistent customer service, with reports of attitude changes and deceitful behavior after final payment.
- Unprofessional communication, including inappropriate texts.
- Poor responsiveness, such as unreturned phone calls and lack of follow-up on estimates.
- Job processes described as a 'hassle' by one customer.
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