US Well Drillers
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Lefeld Plumbing and Heating, Inc.

132 W Main St, Saint Henry, OH 45883
Driller Score
5.75/10
Reviews
9
County
Mercer
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.75/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 4/10
Speed 4/10
Cost 6/10
Work Quality 9/10

Executive Summary

Lefeld Plumbing and Heating, Inc. is praised for its high-quality work and knowledgeable staff. However, the business faces significant challenges with customer accessibility and initial responsiveness, including reports of long delays for callbacks, needing multiple calls, and instances of rude customer service, even refusing emergency service to new clients.

Pros
  • High quality of work and knowledgeable staff.
  • Excellent service once engaged.
Observations
  • Cost is not mentioned in the reviews.
  • The business is consistently busy, indicating demand for their services.
Cons
  • Extremely poor initial customer service and responsiveness (e.g., 2 months no callback).
  • Rude customer service, including laughing at a customer and refusing emergency service to new clients.
  • Difficulty in getting through or scheduling service, often requiring multiple calls.
  • Slow speed and lack of response for initial contact.

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Contact Lefeld Plumbing and Heating, Inc.

(419) 678-3813
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