Lansing Board Water & Light
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Lansing Board Water & Light exhibits a stark contrast in customer experience. While praised for reliable power, quick outage resolution, and good tap water quality, the company faces severe criticism regarding its customer service, cost, and administrative efficiency. Customers report extremely rude interactions, difficulty reaching support, frequent rate increases, and problematic payment processing leading to additional fees.
- Reliable power supply with infrequent outages.
- Quick resolution of power outages.
- Good quality tap water.
- Some customers experienced easy and quick phone interactions with excellent communication.
- Extremely poor customer service, characterized by rudeness, unhelpfulness, insulting behavior, and difficulty reaching representatives.
- Significant issues with cost, including frequent rate increases, expanding peak hour rates, and charges to cover internal fraud.
- Problematic payment processing, leading to late payments, reconnect fees, and large deposit charges even when paying on time.
- Lack of convenient online portals for bill viewing and information.
- Automated bill pay system is described as difficult, long, and annoying.
- Allegations of unethical business practices, including "legal extortion" and "highway robbery".
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EPA Contamination Alerts in Area
- 03/12/2021: Lead and Copper Rule (Lead and Copper Rule)
- 03/12/2021: Lead and Copper Rule (Lead and Copper Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.