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Lansing Board Water & Light
148 S. Cedar, Lansing, MI 48901
Driller Score
4/10
Reviews
337
County
Ingham
USDA Grants
Unknown
AI Review Analysis
Driller Score: 4/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 3/10
Speed 4/10
Cost 1/10
Work Quality 8/10
Executive Summary
Lansing Board Water & Light receives highly polarized feedback. While praised for reliable power, quick outage fixes, and good tap water quality, the company faces severe criticism for extremely poor and rude customer service, significant rate increases, and an inefficient, untrustworthy billing system that leads to financial penalties.
Pros
- Reliable power with quick outage fixes.
- High quality tap water.
- Some customers experience easy and quick phone interactions with good communication skills.
Cons
- Extremely poor and rude customer service, including unhelpful staff, difficulty reaching them, and insulting behavior.
- Frequent and significant rate increases, along with high fees (reconnect, deposit) perceived as 'extortion'.
- Inefficient and untrustworthy billing system, including difficult automated payments, lack of online portals, and payment processing errors leading to penalties.
- Allegations of financial fraud by employees leading to customers covering costs.
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