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Kevin F Struck
17113 Brant Road, Brant, MI 48614
Driller Score
7.3/10
Reviews
298
County
Saginaw
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 7.3/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 9/10
Speed 6/10
Cost 8/10
Work Quality 6/10
Executive Summary
Kevin F Struck receives high praise for its exceptional customer service, with staff often described as helpful, educational, and going above and beyond, alongside competitive pricing. However, the business faces criticism regarding communication, perceived overcharging for labor time, and overall speed of service for some customers.
Pros
- Exceptional customer service, with staff like Chad Baker and Daniel Sharp noted for being helpful, educational, honest, and going above and beyond.
- Competitive and 'best' prices, offering 'great deals' on products like tires.
- Responsive and helpful in emergency situations (e.g., middle-of-the-night breakdown).
- Positive family-owned business culture.
Observations
- Work quality is not explicitly detailed in reviews, but implied as satisfactory by positive overall experiences.
Cons
- One customer found the service 'very expensive' and felt taken advantage of.
- Criticism regarding lack of communication and disregard for customer time.
- Specific complaint about being charged for 1 hour of labor for only 30 minutes of work.
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