US Well Drillers
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Kade D Killingsworth Well Drilling & Pump Service

5010 N TED ST, Alpine, TX 79830
Driller Score
5.75/10
Reviews
19
County
BREWSTER
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.75/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 5/10
Speed 5/10
Cost 6/10
Work Quality 7/10

Executive Summary

The business demonstrates extreme inconsistency in customer engagement; while some clients receive prompt, high-quality service, others report a complete lack of response and follow-up, resulting in significant frustration and no service being rendered.

Pros
  • Extremely fast response and resolution for some customers (e.g., showed up in an hour, fixed in an hour).
  • High quality of work when service is rendered, ensuring systems are 'up and running' and projects are 'taken good care of'.
  • Friendly and professional service once engaged, described as 'awesome' and 'conscientious'.
Observations
  • Cost of services is not mentioned in any of the provided reviews.
Cons
  • Significant and repeated issues with initial customer contact and follow-up, with multiple reports of no returned calls.
  • Customers have reported waiting for months (e.g., 4.5 months) without receiving a call back or service.
  • Perceived as 'unprofessional' by some due to a complete lack of communication and follow-through on promises.

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