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JNJ WELL SERVICE, LLC
CHANDLER AZ 85248-7805
Driller Score
8/10
Reviews
29
County
Maricopa
USDA Grants
Unknown
AI Review Analysis
Driller Score: 8/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 9/10
Work Quality 8/10
Executive Summary
JNJ WELL SERVICE, LLC generally receives high praise for its caring and responsive staff, with customers highlighting prompt service and excellent post-installation support, including free fixes. However, the company faces significant criticism from one customer regarding poor communication, project delays, and drastic quote changes, leading to a very negative experience.
Pros
- Staff are described as caring, great, and dedicated to getting the job done.
- Excellent post-installation support, including free fixes for issues a year after installation.
- Responsive and quick service for urgent needs, with next-day replacements mentioned.
- Customers feel well taken care of and highly recommend the company.
Observations
- One review noted an issue with the well a year after installation, though it was promptly and freely resolved.
Cons
- Significant issues with communication and follow-through, leading to project delays over several months.
- Quotes changed drastically over time, with one instance of a quote nearly doubling.
- One customer reported a "really bad experience" and disappointment due to these issues.
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