Jimmie & Grady Poole Well Company
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Jimmie & Grady Poole Well Company receives high praise for the quality of their on-site work, professionalism of their crews, and rapid response to emergency situations. However, the company is plagued by severe and repeated issues with communication, missed deadlines, and extended delays for scheduled projects, leading to significant customer frustration. While costs are noted as 'a bit pricy' by one reviewer, this is not a widespread complaint, and the primary detractor is inconsistent administrative service.
- Professional, friendly, and respectful on-site crews.
- Excellent work quality and effective problem diagnosis/resolution.
- Highly responsive and quick for emergency services.
- Recommended by other building professionals.
- Payment method limitation (does not accept credit cards).
- Cost described as 'a bit pricy' by one reviewer, but not widely criticized as excessive.
- Severe and repeated issues with communication, including '0 communication' and unanswered texts.
- Significant delays and failure to meet quoted timelines for scheduled work, with some projects extending from 10 weeks to 24 weeks.
- Accusations of being 'lied to' and encountering 'smart aleck' attitudes from staff.
- Unacceptable scheduling practices leading to customers seeking other providers.
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EPA Contamination Alerts in Area
- 10/01/2025: Combined Uranium (Radionuclides and Revised Rad Rule)
- 10/01/2025: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
- 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
- 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
- 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
- 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
- 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
- 10/01/2025: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
- 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
- 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
- 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
- 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
- 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.