US Well Drillers
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James A English Well Drilling & Pump Service

2403 N RAGUET, Lufkin, TX 75904-1651
Driller Score
5.75/10
Reviews
5
County
ANGELINA
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.75/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 6/10
Speed 7/10
Cost 6/10
Work Quality 4/10

Executive Summary

James A English Well Drilling & Pump Service receives mixed feedback, with some customers appreciating their polite and fast service for minor repairs. However, a significant complaint highlights a critical failure in well pump installation, leading to contaminated water and requiring costly re-work, compounded by poor customer service when issues were raised.

Pros
  • Polite and helpful staff in some interactions.
  • Fast service for certain repairs.
  • Successful resolution of minor issues like capacitor replacement.
Observations
  • No direct mentions of pricing, leading to a neutral assessment of initial cost.
Cons
  • Major failure in well pump installation, resulting in the pump not being deep enough and causing contaminated water.
  • Poor customer service when issues were questioned, including being talked down to.
  • Faulty work necessitated expensive re-work and cleaning of the entire water system.
  • Allegations of dishonesty regarding the well pump installation depth.

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Contact James A English Well Drilling & Pump Service

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