US Well Drillers
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H & H WELL DRILLING, LLC

10236 SHARPSBURG PIKE, Hagerstown MD 21740
Driller Score
8/10
Reviews
41
County
Cumberland
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 8/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 8/10
Speed 7/10
Cost 9/10
Work Quality 8/10

Executive Summary

H & H WELL DRILLING, LLC receives highly polarized feedback. Many customers praise their exceptional customer service, quick response times, and effective problem-solving, often at a competitive price. However, one detailed review highlights severe communication breakdowns, significant project delays, and poor site management, leading to a frustrating experience.

Pros
  • Excellent customer service, including helpfulness, availability, professionalism, and regular updates.
  • Quick response times and ability to resolve urgent issues, even working through holidays.
  • Competitive or cheaper pricing compared to competitors.
  • Knowledgeable technicians.
  • Effective at fixing well issues and getting systems functioning.
Observations
  • The company's motto 'one call does it all' is mentioned, with customer experiences varying on its accuracy.
Cons
  • Severe lack of communication, follow-through, and updates, requiring constant customer initiation.
  • Significant project delays, including grouting and pump installation.
  • Disregard for site cleanliness, leading to additional cleanup costs and effort for the homeowner.
  • Potential issues with drilling process (e.g., casing off existing water supply).
  • Failure to provide promised follow-up quotes.

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Contact H & H WELL DRILLING, LLC

(301) 842-3563
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