GEORGIA WATER AND WELL SERVICES INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
GEORGIA WATER AND WELL SERVICES INC receives praise for its responsive emergency service and long-term customer satisfaction, with many users reporting over two decades without issues regarding service quality. However, the company faces significant criticism for its billing practices, including online payment fees, short payment windows, and severe accusations of deceptive re-billing that customers describe as "theft."
- Responsive and helpful emergency service.
- High long-term customer satisfaction (20+ years without issues).
- Outages are fixed quickly.
- Meter reading occurs around the 20th of the month, with bills sent out around the 1st.
- Online payment fees.
- Deceptive billing practices, including short payment windows and difficulty accessing statements.
- Repeatedly attempting to charge customers for bills already paid.
- Accusations of "theft" due to re-billing issues.
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EPA Contamination Alerts in Area
- 08/29/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 08/29/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
- 08/29/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.