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Franzel Well Drilling LLC
6215 Garfield Avenue, Cass City, MI 48726
Driller Score
7.5/10
Reviews
42
County
Tuscola
USDA Grants
Unknown
AI Review Analysis
Driller Score: 7.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 6/10
Work Quality 9/10
Executive Summary
Franzel Well Drilling LLC receives high praise for its exceptional customer service, knowledgeable technicians, and impressive speed in handling emergency repairs. However, the company faces a significant challenge with inconsistent initial communication, as some potential customers report unreturned calls.
Pros
- Friendly, knowledgeable, polite, and respectful staff (e.g., Adam, Phil, Brandon, Deana).
- Exceptional speed and responsiveness for emergency service calls (e.g., within 3 hours, under 20 minutes for repair).
- High quality of work and preparedness, leading to effective repairs and strong customer loyalty.
- Proactive service, including offering to clean up after work.
Observations
- Cost of services is not mentioned in any of the provided reviews.
Cons
- Significant issue with unreturned calls and lack of response for some potential customers, leading to frustration.
Estimate Drilling Costs & Tank Sizing
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Based on $45/ft national avg