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Five Star Home Services LLC
8160 Home Industrial Parkway, Canal Winchester, OH 43110
Driller Score
8.75/10
Reviews
2605
County
Fairfield
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 8.75/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 9/10
Speed 8/10
Cost 9/10
Work Quality 9/10
Executive Summary
Five Star Home Services consistently delivers exceptional customer service, characterized by professional, polite, and knowledgeable staff who go above and beyond. Customers praise the high quality and efficiency of their work, including spotless installations and attention to detail, all offered at a reasonable price with added value.
Pros
- Professional, pleasant, and polite staff, from phone representatives to technicians.
- Technicians are knowledgeable, provide options without pressure, and go above and beyond (e.g., driving for parts in a storm).
- High-quality, efficient, and spotless installations, often completed quickly and with great attention to detail (e.g., replacing vents, cleaning up).
- Reasonable pricing, with added value such as free vents, repair cost credits, and complimentary smart thermostats.
- Excellent communication, including text alerts with technician photos/bios and arrival tracking.
- Respectful of customer homes, using booties and drop cloths, and ensuring thorough cleanup.
Observations
- In one instance, immediate service wasn't available during a high-demand period, but rescheduling was prompt and efficient.
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