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F & L PLUMBING & HEATING INC
16757 KETOCTIN CHURCH ROAD, PURCELLVILLE VA 20132
Driller Score
8.25/10
Reviews
22
County
Loudoun
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 8.25/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 9/10
Work Quality 9/10
Executive Summary
F & L PLUMBING & HEATING INC generally receives high praise for its excellent work quality, professional and friendly staff, and timely service, with customers finding their pricing competitive and good value. However, the company has a notable weakness in its quoting and follow-up process, as evidenced by one instance of complete communication breakdown for a project quote.
Pros
- Consistently high quality of work, described as excellent and well-done.
- Professional, friendly, knowledgeable, and efficient staff.
- Timely service, including showing up early and being efficient.
- Competitive pricing and perceived good value ("worth every dollar").
- Staff willing to educate customers and answer questions.
Cons
- A significant failure in the quoting and follow-up process, leading to a customer not receiving a promised quote despite multiple attempts to contact the company over two months.
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