ELLINGSON DRAINAGE INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Ellingson Drainage Inc. elicits highly polarized customer feedback, with some clients commending their professional staff and flawless, clean work. However, significant concerns are raised regarding alleged discrimination, a severe lack of post-sale warranty support spanning years, and instances where expensive drainage work failed to function as intended. This suggests an inconsistent customer experience, marked by both high satisfaction and critical service failures.
- Professional and top-notch staff.
- Work is clean, professional, and often runs flawlessly.
- Timely diagnosis for rare issues.
- Positive experiences with initial work and general service.
- Allegations of discrimination against people with disabilities.
- Failure to honor warranty on expensive jobs, putting customers off for years.
- Work quality issues where tiled fields do not drain despite proper outlets.
- Poor post-sale customer relationship management, including unresponsive senior management.
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