EICHELBERGERS INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Eichelbergers Inc. consistently receives extremely negative feedback, primarily due to severe issues with customer service, speed, and work quality. Customers report extreme difficulty in communication, unresponsiveness, missed appointments, and prolonged periods without water, often resulting in unresolved issues or even new problems after their intervention. The company frequently fails to complete jobs or provide adequate follow-up.
- Extreme difficulty reaching staff and receiving responses to calls and voicemails.
- Failure to follow up on appointments, promised reports, and customer issues.
- Leaving customers without water for extended periods (up to 3 weeks) due to delays or inability to resolve problems.
- Inability to complete jobs or resolve well issues after multiple visits.
- Damaging existing, working equipment during maintenance.
- Providing incomplete reports and failing to send requested documentation.
- Charging for re-inspection of issues potentially caused by their initial work.
- Running late for appointments and miscommunicating addresses to crews.
- Poor internal communication and handoffs between departments.
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