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Downing Well Drilling
727 Knoll Road, Portland, MI 48875
Driller Score
6.8/10
Reviews
43
County
Ionia
USDA Grants
Unknown
AI Review Analysis
Driller Score: 6.8/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 4/10
Work Quality 8/10
Executive Summary
Downing Well Drilling is frequently praised for its prompt, reliable, and polite service, with staff noted for being knowledgeable and providing good explanations. However, a significant concern arises from one review detailing dishonest billing practices, specifically inflated labor hours, and a complete lack of responsive customer service to resolve the dispute.
Pros
- Prompt and quick service delivery.
- Polite, knowledgeable, and friendly staff.
- Reliable service and clear explanations provided.
Observations
- The hourly rate of $225 was mentioned, but the primary concern was the billing of hours rather than the rate itself.
Cons
- Allegations of dishonest billing practices, specifically inflated labor hours.
- Poor post-service customer support, including unresponsiveness to billing disputes and adding late fees.
Estimate Drilling Costs & Tank Sizing
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Required Flow Rate
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Est. Drilling Cost
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Based on $45/ft national avg