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DECATUR CONSOLIDATED WATER SERVICE
PO BOX 70295, ALBANY, GA 31708
Driller Score
4/10
Reviews
6
County
Dougherty
USDA Grants
Unknown
AI Review Analysis
Driller Score: 4/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 2/10
Speed 7/10
Cost 2/10
Work Quality 5/10
Executive Summary
Decatur Consolidated Water Service receives overwhelmingly negative feedback, primarily concerning its high costs, punitive late fees, and perceived unfair billing practices. Customer service is frequently described as terrible and unhelpful, with difficulties in reaching human representatives.
Pros
- One instance of excellent service where a representative was helpful and provided requested documents.
Observations
- No specific feedback regarding the quality of the water service itself or infrastructure work.
Cons
- Punitive late fees ($100 for 7 days late) are considered excessive.
- High water rates are reported, exceeding those in larger metropolitan areas like Atlanta.
- Unfair billing practices, such as charging multiple tap fees for a combined lot, are a point of contention.
- Customer service is frequently described as 'horrible' and 'terrible', with staff lacking empathy.
- Difficulty in reaching human representatives, except when payments are late.
Estimate Drilling Costs & Tank Sizing
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Contact DECATUR CONSOLIDATED WATER SERVICE
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