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Bronco Excavating, Inc.
PO Box 18099, Fairfield, OH 45018
Driller Score
4.75/10
Reviews
24
County
Butler
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 4.75/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 8/10
Speed 7/10
Cost 2/10
Work Quality 2/10
Executive Summary
Bronco Excavating, Inc. receives high praise for its customer interactions, with many describing the staff as helpful, down-to-earth, and personable. However, a highly detailed negative review alleges severe deception and fraud in an equipment sale, leading to a significant financial loss due to a misrepresented, low-quality product and a complete lack of post-sale support.
Pros
- Customers describe staff as down to earth, helpful, and great to deal with.
- Company is seen as always ready to help when needed.
- Positive face-to-face interactions are highlighted.
- Provides a positive environment for learning and growth (from an internal perspective).
Observations
- Speed of service or project completion is not explicitly mentioned in the reviews.
Cons
- Allegations of being conned, lied to, and deceived in an equipment sale.
- Failure to provide post-sale support, including screening calls and refusing to address issues.
- Sale of a severely misrepresented, rusted-out 'parts unit' as 'work ready' for a high price.
- Concerns about integrity and accountability in business dealings.
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