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Brita Pro of Ohio
129 N. Main Street, Marysville, OH 43040
Driller Score
2.25/10
Reviews
113
County
Union
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 2.25/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 1/10
Speed 1/10
Cost 2/10
Work Quality 5/10
Executive Summary
Brita Pro of Ohio exhibits extreme inconsistency in service delivery. While one customer praises the quality of the drinking water product, another experienced a catastrophic failure of service, including a prolonged water outage, multiple failed service attempts, and unfair charges, highlighting significant operational and customer service issues.
Pros
- Quality of 5-gallon drinking water and cold water dispenser (product quality).
Observations
- Customer's family preference regarding spring water upgrade (not a company issue).
Cons
- Prolonged water outage (a month without water).
- Multiple failed service attempts due to unprepared technicians.
- Unfair service call charges for unresolved issues.
- Poor customer service and communication regarding resolution timelines.
- Complete failure to resolve a critical issue, leading to customer churn.
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