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Banhagel Well Drilling
R#3 3890 Sayles Rd, Ionia, MI 48846
Driller Score
4.8/10
Reviews
43
County
Ionia
USDA Grants
Unknown
AI Review Analysis
Driller Score: 4.8/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 2/10
Speed 9/10
Cost 1/10
Work Quality 7/10
Executive Summary
Banhagel Well Drilling is noted for providing quick service, with a polite plumber resolving a leak in just 20 minutes. However, the company faces severe criticism for dishonest billing practices, charging significantly more labor hours than spent on site, and for extremely poor customer service in handling billing disputes, including unresponsiveness and adding late fees.
Pros
- Plumber was polite during the service visit.
- Service was very quick, resolving a leak in 20 minutes.
Observations
- The quality of the repair itself was not explicitly detailed, but the leak was resolved.
Cons
- Dishonest billing practices, charging 1.5 hours for 20 minutes of work at a high hourly rate ($225.00/hour).
- Extremely poor customer service in dispute resolution, refusing to call back after multiple attempts.
- Increased the amount owed and added late fees during a billing dispute.
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