APPALACHIAN WATER INC
AI Review Analysis
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Executive Summary
Appalachian Water Inc. receives mixed reviews, with strong positives for being reasonably priced and prompt for specific service calls, and good interactions with on-site staff. However, these are heavily overshadowed by severe negative feedback regarding awful customer service, unresponsiveness, terrible billing, frequent outages, and critical failures in water quality testing and safety.
- Services are reasonably priced.
- Prompt for specific service appointments.
- Positive interactions with on-site staff.
- Lack of a website or online bill payment options.
- No email notifications for outages.
- Awful customer service, including unresponsiveness on the phone.
- Terrible billing and accounting processes.
- Frequent water outages.
- Failure to test water quality, leading to toxic levels of radon.
- Inadequate response to critical water safety concerns.
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EPA Contamination Alerts in Area
- 04/01/2025: Fluoride (Inorganic Chemicals)
- 04/01/2025: Fluoride (Inorganic Chemicals)
- 04/01/2025: Fluoride (Inorganic Chemicals)
- 04/01/2025: Fluoride (Inorganic Chemicals)
- 01/01/2025: Fluoride (Inorganic Chemicals)
* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.