US Well Drillers
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Andrew Nicholas Valenta Well Drilling & Pump Service

5109 82ND ST UNIT 7, Lubbock, TX 79424-3000
Driller Score
4.75/10
Reviews
21
County
LUBBOCK
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 4.75/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 6/10
Speed 4/10
Cost 4/10
Work Quality 5/10

Executive Summary

This business elicits highly polarized feedback, with some customers experiencing outstanding service, fair pricing, and quality work. However, an equal number of reviews detail complete service failures, broken promises, significant financial losses, and unprofessional conduct, indicating severe inconsistency and high risk for potential clients.

Pros
  • Professional, friendly, and knowledgeable staff.
  • Excellent communication and attention to detail.
  • Timely service and preparedness.
  • Fair pricing.
  • High quality work leading to improved water systems.
  • Willingness to explain issues and provide helpful tips.
Cons
  • Complete failure of well drilling and pump services for some customers.
  • Lack of transparency and poor initial recommendations leading to wasted money.
  • Inability to honor commitments, including promises of no-cost follow-up work.
  • Significant delays and 'months of waiting' for resolution.
  • Unprofessionalism and imposing 'ridiculous new conditions'.
  • Substantial financial losses and wasted resources for affected customers.
  • Inconsistent service quality and reliability.

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Contact Andrew Nicholas Valenta Well Drilling & Pump Service

8065898645
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