US Well Drillers
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American Residential Services

NC
Driller Score
5.5/10
Reviews
6900
County
Wake
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 5.5/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 5/10
Speed 8/10
Cost 4/10
Work Quality 5/10

Executive Summary

American Residential Services receives praise for its prompt service and the professionalism and efficiency of its individual technicians. However, these positive aspects are significantly overshadowed by concerns regarding high pricing and a critical instance of misdiagnosis coupled with perceived aggressive upselling tactics, leading to a mixed overall customer sentiment.

Pros
  • Technicians are frequently described as knowledgeable, professional, friendly, and efficient.
  • Services are often prompt, with same-day availability and on-time arrivals.
  • Individual technicians demonstrate high quality of work and attention to detail.
Observations
  • Some customers are unsure how ARS's pricing compares to competitors.
Cons
  • Prices are perceived as high by some customers.
  • A significant instance of misdiagnosis and an attempt to sell an unnecessary, expensive replacement system.
  • Concerns about the company's focus on pushing new installations rather than genuinely addressing customer needs.

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EPA Contamination Alerts in Area

ROCKBRIDGE S/D
Total health violations (last 5 years): 4
  • 10/01/2025: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 10/01/2025: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
DEERCHASE S/D
Total health violations (last 5 years): 1
  • 10/17/2024: LEAD AND COPPER RULE REVISIONS (Lead and Copper Rule Revisions)
AMBER ACRES NORTH S/D
Total health violations (last 5 years): 20
  • 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 01/01/2023: Combined Uranium (Radionuclides and Revised Rad Rule)
SOUTHERN TRACE S/D
Total health violations (last 5 years): 29
  • 10/01/2025: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
  • 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
  • 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
  • 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
  • 01/01/2024: Gross Alpha, Excl. Radon and U (Radionuclides and Revised Rad Rule)
RIDGEHAVEN S/D
Total health violations (last 5 years): 10
  • 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)
  • 07/01/2024: Combined Uranium (Radionuclides and Revised Rad Rule)

* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.

Contact American Residential Services

(919) 865-7777
Verified via Google Places & State Databases.
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