US Well Drillers
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All About Plumbing & Septic

NC
Driller Score
7/10
Reviews
2489
County
Henderson
USDA Grants
Accepted ✅

AI Review Analysis

Driller Score: 7/10

Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.

Customer Service 8/10
Speed 8/10
Cost 4/10
Work Quality 8/10

Executive Summary

All About Plumbing & Septic generally receives high praise for its professional, courteous, and knowledgeable staff, as well as for timely service and high-quality work, often leading to repeat business. However, a significant concern arises from one specific employee, Richard W., who is repeatedly cited for poor customer service and providing exorbitantly high, uncompetitive quotes.

Pros
  • Courteous, professional, and knowledgeable staff (excluding one specific employee)
  • Timely service, quick response, and efficient job completion, even in challenging conditions
  • High quality of work, often exceeding expectations and bringing systems to code
  • Live person answers calls, not a recording or AI
  • Many customers express satisfaction and intent for repeat business
Observations
  • Pricing sometimes described as 'commiserate with other quotes,' indicating fair rather than exceptional value
Cons
  • One specific employee (Richard W.) consistently exhibited poor customer service with an unwelcoming tone and rough interactions
  • Exorbitant and uncompetitive pricing from Richard W., with quotes significantly higher than competitors for similar work

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EPA Contamination Alerts in Area

USFS-NORTH MILLS RIVER CAMPGRD
Total health violations (last 5 years): 5
  • 04/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 04/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 04/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 04/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 04/01/2022: Revised Total Coliform Rule (Revised Total Coliform Rule)
CAMP GLEN ARDEN
Total health violations (last 5 years): 11
  • 06/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 06/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 06/01/2024: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 06/01/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
  • 06/01/2023: Revised Total Coliform Rule (Revised Total Coliform Rule)
GREEN RIVER PRESERVE
Total health violations (last 5 years): 1
  • 04/25/2025: Revised Total Coliform Rule (Revised Total Coliform Rule)
KANUGA CAMP FOR BOYS & GIRLS
Total health violations (last 5 years): 1
  • 05/02/2025: Revised Total Coliform Rule (Revised Total Coliform Rule)
MAGNOLIA MHP
Total health violations (last 5 years): 3
  • 12/10/2023: Lead and Copper Rule (Lead and Copper Rule)
  • 12/10/2023: Lead and Copper Rule (Lead and Copper Rule)
  • 12/10/2023: Lead and Copper Rule (Lead and Copper Rule)

* Disclaimer: These EPA health violations occurred in public/municipal water systems in this county, which may indicate regional groundwater issues. Learn more about EPA Contamination Rules & Health Effects.

Contact All About Plumbing & Septic

(828) 778-2425
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