Is this your business? Claim this profile to update your service area.
Active Pumps & Water Treatment
16300 Nash Rd, PO Box 650, Parkman, OH 44080
Driller Score
7.5/10
Reviews
27
County
Geauga
USDA Grants
Accepted ✅
AI Review Analysis
Driller Score: 7.5/10
Disclaimer: This scorecard and summary is generated automatically by AI, based on an abstraction of publicly available Google Reviews. It is a proprietary ranking metric unique to our directory designed to help homeowners compare contractors on quality rather than just raw volume.
Customer Service 7/10
Speed 6/10
Cost 9/10
Work Quality 8/10
Executive Summary
Active Pumps & Water Treatment receives high praise for its friendly, knowledgeable staff and competitive pricing, often outperforming larger retailers. While in-person service and product quality are strong points, the business faces significant challenges with communication and responsiveness, leading to frustrating delays for some customers.
Pros
- Friendly, knowledgeable, and helpful employees.
- Excellent in-person customer service, with staff willing to go above and beyond (e.g., waiting after hours).
- Competitive pricing, often lower than big-box stores.
- Good quality products and showroom.
- Staff provide helpful advice and the right materials when engaged.
Observations
- Customers may need to proactively ask for help from counter staff.
- Stock availability can vary between locations, potentially requiring travel.
Cons
- Significant issues with communication and responsiveness, leading to severe delays in callbacks, quotes, and project completion.
Estimate Drilling Costs & Tank Sizing
Enter your household details to calculate estimated flow rates and drilling depth costs.
Required Flow Rate
0 GPM
Based on 1 GPM per fixture
Est. Drilling Cost
$0
Based on $45/ft national avg